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intermediate · en

Business & Professional English

Use English more confidently at work through professional vocabulary, emails, meetings, calls, presentations, negotiation, reports and career communication.

Included in track

English Track

About this course

This course applies general English skills to professional and workplace situations. Learners build workplace vocabulary and professional tone before practicing emails, letters, memos, meetings, telephone calls and video communication. The course develops presentation and public-speaking language, negotiation and persuasive communication, and the ability to write reports, proposals, instructions and simple business documents. A final career section covers CV language, cover letters, interview communication, professional introductions, networking and early workplace communication. The course is designed to help learners communicate more clearly and confidently with colleagues, customers, managers and professional contacts in English.

What you will learn

- Use common workplace vocabulary and a more professional communication style. - Write clearer professional emails, letters and internal messages. - Participate more effectively in meetings and workplace discussions. - Handle telephone, video-call and customer communication in English. - Plan and deliver a short professional presentation. - Use persuasive and negotiation language more confidently. - Write basic reports, proposals, summaries and workplace documents. - Improve CV, interview, networking and professional career communication.

Course contents

Section 1

Module 1: Workplace Vocabulary & Professional Communication

  • Lesson 1.1: Organizations, Departments and Workplace Roleslesson
  • Lesson 1.2: Common Office and Workplace Vocabularylesson
  • Lesson 1.3: Professional Introductions and Talking About Your Rolelesson
  • Lesson 1.4: Professional Tone: Clear, Respectful and Confident Englishlesson
  • Lesson 1.5: Common Workplace Requests, Instructions and Updateslesson
  • Lesson 1.6: Networking and Building Professional Relationshipslesson
  • Lesson 1.7: Cross-Cultural Communication in Professional Settingslesson

Section 2

Module 2: Professional Emails, Letters & Memos

  • Lesson 2.1: Professional Email Structure: Subject, Greeting, Body and Closinglesson
  • Lesson 2.2: Writing Requests and Enquirieslesson
  • Lesson 2.3: Replying, Confirming and Following Uplesson
  • Lesson 2.4: Writing Apologies, Complaints and Problem-Solving Emailslesson
  • Lesson 2.5: Writing Announcements and Internal Memoslesson
  • Lesson 2.6: Attachments, Scheduling and Referencing Documentslesson
  • Lesson 2.7: Email Etiquette, Clarity and Common Mistakeslesson

Section 3

Module 3: Meetings & Workplace Discussions

  • Lesson 3.1: Understanding Agendas and Meeting Objectiveslesson
  • Lesson 3.2: Opening a Meeting and Introducing Topicslesson
  • Lesson 3.3: Giving Opinions and Making Suggestionslesson
  • Lesson 3.4: Agreeing and Disagreeing Professionallylesson
  • Lesson 3.5: Interrupting, Clarifying and Asking for Explanation Politelylesson
  • Lesson 3.6: Summarizing Decisions and Confirming Action Itemslesson
  • Lesson 3.7: Writing Simple Meeting Minutes and Follow-Up Noteslesson

Section 4

Module 4: Telephone, Video Calls & Customer Communication

  • Lesson 4.1: Answering and Making Professional Phone Callslesson
  • Lesson 4.2: Taking and Leaving Clear Messageslesson
  • Lesson 4.3: Appointments, Scheduling and Reschedulinglesson
  • Lesson 4.4: Explaining Problems and Asking for Clarification by Phonelesson
  • Lesson 4.5: Video-Call Etiquette and Remote Communicationlesson
  • Lesson 4.6: Customer-Service Language and Handling Requestslesson
  • Lesson 4.7: Handling Difficult or Sensitive Calls Professionallylesson

Section 5

Module 5: Presentations & Public Speaking in English

  • Lesson 5.1: Planning a Clear Professional Presentationlesson
  • Lesson 5.2: Opening a Presentation and Introducing the Topiclesson
  • Lesson 5.3: Using Signposting and Transitionslesson
  • Lesson 5.4: Explaining Charts, Numbers and Visual Informationlesson
  • Lesson 5.5: Voice, Pace, Body Language and Audience Engagementlesson
  • Lesson 5.6: Handling Questions and Responding When You Do Not Knowlesson
  • Lesson 5.7: Delivering a Short Professional Presentationlesson

Section 6

Module 6: Negotiation & Persuasive Communication

  • Lesson 6.1: Understanding Goals, Interests and Positionslesson
  • Lesson 6.2: Making Proposals and Persuasive Suggestionslesson
  • Lesson 6.3: Explaining Benefits and Supporting Your Positionlesson
  • Lesson 6.4: Handling Objections and Asking Strategic Questionslesson
  • Lesson 6.5: Making Counteroffers and Discussing Conditionslesson
  • Lesson 6.6: Compromise, Polite Disagreement and Finding Common Groundlesson
  • Lesson 6.7: Closing a Negotiation and Confirming Agreementlesson

Section 7

Module 7: Reports, Proposals & Business Documents

  • Lesson 7.1: Types and Purposes of Business Reportslesson
  • Lesson 7.2: Writing Clear Executive Summaries and Overviewslesson
  • Lesson 7.3: Describing Data, Trends and Resultslesson
  • Lesson 7.4: Writing Findings, Conclusions and Recommendationslesson
  • Lesson 7.5: Writing Short Business Proposalslesson
  • Lesson 7.6: Writing Instructions, Procedures and Simple SOPslesson
  • Lesson 7.7: Formatting, Reviewing and Proofreading Business Documentslesson

Section 8

Module 8: Career & Professional Communication

  • Lesson 8.1: Using Strong English in a CV or Resumelesson
  • Lesson 8.2: Writing a Professional Cover Letterlesson
  • Lesson 8.3: Introducing Yourself with a Professional Elevator Pitchlesson
  • Lesson 8.4: Answering Common Interview Questionslesson
  • Lesson 8.5: Using the STAR Method to Describe Experiencelesson
  • Lesson 8.6: Asking Good Questions in an Interviewlesson
  • Lesson 8.7: Professional Networking and Online Profile Languagelesson
  • Lesson 8.8: First-Day, Onboarding and Early Workplace Communicationlesson